Frequently Asked Questions
FAQ
How do I place my order?
To place an order:
- Add the items you would like to purchase to your shopping cart.
- You can choose to pay through our website checkout page or via PayPal.
- If you would like to continue through our website checkout page, click the green “Checkout” button on the right side of the screen.
- If you would like to continue through PayPal, click the PayPal button.
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You will be redirected to our Customer Information page. You will be asked to provide the following information:
- Email address
- Name
- Shipping address
If you have a valid discount code, you can enter it in the “Discount” field on the right side of the screen. Make sure to click the “Apply” button so your discount can be calculated and applied to your order.
Continue by clicking the “Continue to Shipping Method” button. Please make sure your delivery address is entered correctly (if it differs from your billing address). Once everything is complete, click “Continue to Payment Method.”
You will need to enter your payment details. You will also have the option to indicate that your shipping and billing information are the same, if applicable.
After completing the form, click the “Complete Order” button. You will be taken to a confirmation page showing your order summary, an on-screen order confirmation, and another confirmation email.
If you experience any issues during the checkout process, please feel free to contact our customer service team by emailing us at:
What happens if there are missing items or incorrect products in my order?
For missing items or products that were shipped incorrectly, please contact us at:
Please provide your transaction reference number (Order Number) and proof of the issue (image file size should be below 1MB).
We will be happy to resend the correct item to you at no additional cost. We will not require you to return the incorrect item that was accidentally sent. You may keep it as a gift from us.
How will I know that my order has been successfully placed?
You will receive a confirmation email containing your Order Number and purchase details.
I would like to change the items I ordered. What should I do?
You may modify your order on or before 11:00 PM (PDT, GMT-7) on the same day the order was placed.
Please contact us at:
to request a change.
How do I add items to my cart?
To add items to your cart:
- Go to the product page of the item you are interested in.
- Select your preferred product options.
- Click the “Add to Cart” button, and you will be taken to your Shopping Cart page.
- Enter the quantity you would like to order using the “Quantity” field next to the product image.
After entering the quantity, you can continue shopping or proceed to checkout.
How do I view what is in my shopping cart?
To view the contents of your cart, click the Cart icon located at the top of the website page.
After clicking the icon, you can easily update the quantity of any item in your cart by changing the listed quantity.
You can also remove any item by clicking the “Remove” link at the bottom of the quantity list.
How do I remove items from my shopping cart?
First, click the “Cart” icon in the upper-right corner of your computer screen.
This will allow you to view all items currently in your cart.
Once you find the item you want to remove, click the “Remove” link at the bottom of the quantity list.
The item will automatically be removed, and the page will refresh to reflect your changes.
How do I change the quantity of a specific item in my cart?
First, click the “Cart” icon in the upper-right corner of your computer screen.
You will be able to view all items currently in your cart, as well as the quantities selected for each item.
To change the quantity of an item, move your cursor to the “Quantity” field for that item and enter the desired amount.
The quantity and corresponding total amount (if applicable) will automatically update and display the correct cost on the right side of your screen.
Which browsers are recommended for this website?
The recommended browsers are:
- Google Chrome
- Safari
- Firefox
- Internet Explorer
What payment methods do you accept?
We accept the following major payment methods:
- MasterCard
- Visa
- American Express
- Discover
- PayPal
- Apple Pay
How do I make payments with PayPal?
PayPal is one of the easiest ways to make online payments.
Once you have finished adding items to your shopping cart and are ready to complete your transaction, click the “PayPal” button.
You will be redirected to the PayPal website.
Please make sure you enter the correct information to ensure fast and smooth payment processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
- Select the item you would like to order and click the green “Checkout” button.
- You will be redirected to our Customer Information page. Complete the required information.
- You will see a “Discount” field in the upper-right section of the page.
- Enter your discount code and click “Apply.”
- Verify that the discount has been successfully applied and is valid by checking the order summary below.
What is your return & exchange policy?
Please refer to our Return Policy for detailed information regarding returns.
Our customer service team is available 24/7 and will respond to your inquiry as soon as possible.
How do I return my item?
Please contact our support team at:
for more information regarding returns.
What is your cancellation policy?
Orders may be cancelled on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
After this time, cancellation requests will no longer be accepted.
Please contact us at:
to request cancellation.
Is it safe to place an order online?
Yes.
We take the security of your information very seriously when you place an order through our online store (or through any other method).
The server hosting our store encrypts all customer credit card and personal information transmissions using SSL (Secure Sockets Layer) technology, which is an industry-standard security protocol on the internet.
Is it safe to use my credit card on your website?
To ensure secure payment processing, our website uses a trusted and secure internet payment gateway.
All payment information is encrypted using AES-256 encryption to protect your data.
Is my personal information kept private?
Any information you share with us is kept private and confidential.
We will never share, rent, or sell your personal information without your consent, except where required by law.